Refund policy

Easy Replacement

We want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible.

You may request a replacement if:

• You received the wrong size.
• You received the wrong product.
• The product arrived with a manufacturing defect.
• The product was damaged during delivery.

Replacement Conditions

• Contact us within 48 hours of receiving your order.
• The shoes must be unused and unworn.
• The original packaging should be kept in good condition.
• Please provide clear photos/videos showing the issue.

For size replacement, the customer may be responsible for the applicable delivery charges.

Refunds

Refunds are considered only in situations where a replacement is not possible.

If your refund request is approved:

• We will confirm the refund amount with you.
• Refunds may take several business days depending on the payment method.
• Shipping or delivery charges may not be refundable.

Non-Returnable Items

We cannot accept returns or replacements for products that:

• Have been worn or used.
• Have been damaged after delivery.
• Are missing their original packaging.
• Show signs of washing, cleaning, or alteration.

Contact Us

For any return, replacement or refund request, contact our support team through WhatsApp and provide your order number + photos/videos of the issue.

WhatsApp: